{"id":13974,"date":"2024-10-01T09:00:07","date_gmt":"2024-10-01T02:00:07","guid":{"rendered":"https:\/\/www.vietvisionmice.com\/en\/terms-and-conditions\/"},"modified":"2025-02-20T16:33:27","modified_gmt":"2025-02-20T09:33:27","slug":"terms-and-conditions","status":"publish","type":"page","link":"https:\/\/www.vietvisionmice.com\/en\/terms-and-conditions\/","title":{"rendered":"Terms and Conditions"},"content":{"rendered":"<h1 class=\"uppercase\" style=\"text-align: center;\">terms &amp; conditions<\/h1>\n<div class=\"row\"  id=\"row-589990817\">\n\n\n\t<div id=\"col-90457840\" class=\"col medium-2 small-12 large-2\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-1876573831\" class=\"col medium-8 small-12 large-8\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<p><p style=\"text-align: justify;\">Please read the Terms and Conditions carefully as it is a contract between you and the relevant service provider of all your booked services. <a href=\"https:\/\/www.vietvisionmice.com\/en\/\">https:\/\/www.vietvisionmice.com\/en\/<\/a>\u00a0is a website owned, managed, and operated by Viet Vision Holdings in Vietnam.<\/p>\n\n<div class=\"row\"  id=\"row-1040347032\">\n\n\n\t<div id=\"col-604206662\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t<div class=\"is-border\"\n\t\tstyle=\"border-radius:25px;border-width:1px 1px 1px 1px;\">\n\t<\/div>\n\t\t\t\n\n<p style=\"text-align: justify;\">These <strong>Terms &amp; Conditions<\/strong> serve as a general guideline and may not be applicable in every situation. Our travel consultants will provide personalized assistance based on the Cut-Off Date (COD) from service providers, offering a more reliable approach than online booking platforms.<\/p>\n<p style=\"text-align: justify;\">If you choose to book accommodations, cruises, transportation, or other services online, please be aware of the following risks:<\/p>\n<ul data-start=\"437\" data-end=\"823\" data-is-only-node=\"\" data-is-last-node=\"\">\n<li data-start=\"437\" data-end=\"463\">Incorrect room details<\/li>\n<li data-start=\"464\" data-end=\"523\">Reservation confirmed, but no availability upon arrival<\/li>\n<li data-start=\"524\" data-end=\"582\">Payment issues, such as duplicate charges on your card<\/li>\n<li data-start=\"583\" data-end=\"616\">Unclear cancellation policies<\/li>\n<li data-start=\"617\" data-end=\"677\">Difficulty contacting customer support when issues arise<\/li>\n<li data-start=\"678\" data-end=\"740\">Potential exposure of credit card and personal information<\/li>\n<li data-start=\"741\" data-end=\"774\">Unexpected room cancellations<\/li>\n<li data-start=\"775\" data-end=\"823\" data-is-last-node=\"\">Risk of scams from fraudulent online platforms<\/li>\n<\/ul>\n\n\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-604206662 > .col-inner {\n  padding: 15px 15px 15px 15px;\n}\n<\/style>\n\t<\/div>\n\n\t\n\n\t<div id=\"col-364423493\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t<div class=\"is-border\"\n\t\tstyle=\"border-radius:25px;border-width:1px 1px 1px 1px;\">\n\t<\/div>\n\t\t\t\n\n<h2>1. Methods of Payment<\/h2>\n<p style=\"text-align: justify;\">Full payment must be received no later than <strong data-start=\"79\" data-end=\"96\">30 days prior<\/strong> to the passengers' arrival. We currently offer three payment methods:<\/p>\n<h3>Online Payment with One PAY:<\/h3>\n<p>At this stage, we accept most major cards with the below service fee.<\/p>\n<ul>\n<li>Visa, MasterCard, and JCB Card are accepted with a 3.85% service fee<\/li>\n<li>AMEX is accepted with a 4.5% service fee for payment in US$ or 3.85% for payment in Vietnam Dong (VND).<\/li>\n<\/ul>\n<p style=\"text-align: justify;\">We connect with OnePAY Payment Gateway to accept Online Card Payments\u00a0<em>(<a href=\"https:\/\/www.onepay.vn\/\" target=\"_blank\" rel=\"nofollow noopener\">www.onepay.vn<\/a>)<\/em>. All of your card information is processed through the SSL protocol with an international card security standard. Your card information will not be stored in our system (Merchant).<\/p>\n<p style=\"text-align: justify;\">After you have received the Invoice Payment Link, please check the information on the Invoice. If all the information is correct, please check the Terms and Conditions click, I agree with Terms and Conditions and click Submit or Book.<\/p>\n<p style=\"text-align: justify;\">You will be redirected to OnePAY Payment Gateway to pay us online with Visa, MasterCard, American Express, and JCB Card with the following steps:<br \/>Input Card information: The URL (Uniform Resource Locator) will begin with\u00a0<em><strong>https:\/\/onepay.vn\/<\/strong><\/em>\u2026 To make the payment, you will input the following card information:<\/p>\n<ul>\n<li>Card Number<\/li>\n<li>Expiration Date<\/li>\n<li>CSC (Card Security Code \u2013 CVV, CVC)<\/li>\n<li>Billing address (Card holder\u2019s address which has been registered with the Issuer Bank)<\/li>\n<\/ul>\n<p style=\"text-align: justify;\">Click \u201c<strong><span style=\"color: #ffef96;\">PAY<\/span><\/strong>\u201d<br \/>Online payment password (If you have enrolled 3D- Secure Program for your card with the Issuer Bank namely Verified by Visa for Visa card, MasterCard Secure Code for MasterCard, and J- Secure for JCB Card ).<\/p>\n<p style=\"text-align: justify;\">Made by telegraphic transfer, internet transfer to our following Viet Vision Holdings nominal account details<\/p>\n<p><strong>Bank name:\u00a0<\/strong>MILITARY COMMERCIAL JOINT STOCK BANK<br \/><strong>Bank address:\u00a0<\/strong>No. 21 Cat Linh Street, Cat Linh Ward, Dong Da District, Hanoi, Vietnam<br \/><strong>Account name:<\/strong>\u00a0 Viet Vision Travel and Trading Joint Stock Company<br \/><strong>Account number:<\/strong>\u00a00408377142072<br \/><strong>SWIFT Code:<\/strong>\u00a0 MSCBVNVX<\/p>\n<h3>By Western Union (sending money online)<\/h3>\n<p><a href=\"https:\/\/www.westernunion.com\/vn\/vi\/home.html\" target=\"_blank\" rel=\"nofollow noopener\"><em>www.westernunion.com<br \/><\/em><\/a><strong>First name:<\/strong>\u00a0<strong>THANH<\/strong><br \/><strong>Last name: LE THUY<\/strong><br \/><strong>Identity card: 024187008640<\/strong><\/p>\n<p style=\"text-align: justify;\">Sign up as a user with Western Union, and send the deposit to us. Notify us that you have sent the money with the following information:<br \/><strong>Sender\u2019s name:<\/strong><br \/>Money Transfer Control Number\u00a0(usually 10 numbers):<br \/><strong>Sender\u2019s Address:<\/strong><br \/><strong>Note:<\/strong>\u00a0sending money online is available only in some countries. If not available, please find an agent near you to send money.<br \/><strong>Disclaimer:<\/strong><br \/>(For clients who make payment by credit card for offline payment only).<br \/>Viet Vision Holdings will draw USD from your credit card. That amount is normally shown on your credit card. (2.5% of the amount will be charged as a bank fee)<\/p>\n<p style=\"text-align: justify;\">Viet Vision Holdings currently quotes tour prices in US Dollars on our website as well as customized tour costs and quotes in USD to you at the time when you are making bookings.<\/p>\n\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-364423493 > .col-inner {\n  padding: 15px 15px 15px 15px;\n}\n<\/style>\n\t<\/div>\n\n\t\n\n\t<div id=\"col-2011429471\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t<div class=\"is-border\"\n\t\tstyle=\"border-radius:25px;border-width:1px 1px 1px 1px;\">\n\t<\/div>\n\t\t\t\n\n<h2>2. Cancellation &amp; Refunds<\/h2>\n<p><p style=\"text-align: justify;\">We would deeply regret it if you can\u2019t travel as planned and have to cancel the trip with us. In this case, the Cancellation fee will be calculated as follows:<\/p>\n<p><strong><em>The cancellation fee will be calculated as follows:<\/em><\/strong><\/p>\n<ul>\n<li><strong><span style=\"color: #ffef96;\">More than 40 days before trip departure:<\/strong> 10% of the deposit paid is non-refundable. This will be saved for your next trip with us. The rest of the deposit paid will be refunded (bank fee levied by your end)<\/li>\n<li><strong><span style=\"color: #ffef96;\">40 \u2013 30 days before trip departure:<\/strong> 35% charge of the deposit paid<\/li>\n<li><strong><span style=\"color: #ffef96;\">29 \u2013 15 days:<\/strong> 50% charge of the deposit paid<\/li>\n<li><strong><span style=\"color: #ffef96;\">14 \u2013 10 days:<\/strong> 75% charge of the total booking value<\/li>\n<li><strong><span style=\"color: #ffef96;\">Less than 10 days or No show:<\/strong> 100% charge of the total booking value<\/li>\n<\/ul>\n<p><p style=\"text-align: justify;\">After the trip has commenced, we are unable to refund any amount for unused services due to your willingness, early departure, late arrival, or missed days on tours.<\/p>\n\n\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-2011429471 > .col-inner {\n  padding: 15px 15px 15px 15px;\n}\n<\/style>\n\t<\/div>\n\n\t\n\n\t<div id=\"col-1181364318\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t<div class=\"is-border\"\n\t\tstyle=\"border-radius:25px;border-width:1px 1px 1px 1px;\">\n\t<\/div>\n\t\t\t\n\n<h2>3. Travel Documentation<\/h2>\n<p style=\"text-align: justify;\">All clients are required to possess a valid passport and any necessary visas or permits before the start of their journey. It is the client\u2019s sole responsibility to ensure all required travel documents are in order. Upon request, your travel advisor may assist with the application process. Viet Vision MICE bears no responsibility or liability for any issues arising from a client's failure to obtain the necessary documentation.<\/p>\n\n\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-1181364318 > .col-inner {\n  padding: 15px 15px 15px 15px;\n}\n<\/style>\n\t<\/div>\n\n\t\n\n\t<div id=\"col-440459522\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t<div class=\"is-border\"\n\t\tstyle=\"border-radius:25px;border-width:1px 1px 1px 1px;\">\n\t<\/div>\n\t\t\t\n\n<h2>4. Health Requirements<\/h2>\n<p><p style=\"text-align: justify;\">Clients should be aware of international travel risks and ensure they understand the health requirements for their intended destinations. It is the client\u2019s sole responsibility to verify the safety and security conditions, vaccination requirements, and other health regulations set by the governments of the countries they plan to visit or transit through.<\/p>\n\n\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-440459522 > .col-inner {\n  padding: 15px 15px 15px 15px;\n}\n<\/style>\n\t<\/div>\n\n\t\n\n\t<div id=\"col-1699395218\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t<div class=\"is-border\"\n\t\tstyle=\"border-radius:25px;border-width:1px 1px 1px 1px;\">\n\t<\/div>\n\t\t\t\n\n<h2>5. Luggage Allowance<\/h2>\n<p data-start=\"0\" data-end=\"148\">\n<p style=\"text-align: justify;\">According to the <strong data-start=\"17\" data-end=\"55\"><span style=\"color: #ffef96;\">Department of Civil Aviation (DCA)<\/strong> regulations, the free baggage allowance for domestic flights within Vietnam is as follows:<\/p>\n<ul data-start=\"150\" data-end=\"289\">\n<li data-start=\"150\" data-end=\"177\"><strong data-start=\"152\" data-end=\"169\"><span style=\"color: #ffef96;\">Economy Class<\/strong>: 20kg<\/li>\n<li data-start=\"178\" data-end=\"206\"><strong data-start=\"180\" data-end=\"198\"><span style=\"color: #ffef96;\">Business Class<\/strong>: 30kg<\/li>\n<li data-start=\"207\" data-end=\"232\"><strong data-start=\"209\" data-end=\"224\"><span style=\"color: #ffef96;\">First Class<\/strong>: 40kg<\/li>\n<li data-start=\"233\" data-end=\"289\"><strong data-start=\"235\" data-end=\"255\"><span style=\"color: #ffef96;\">Carry-on luggage<\/strong>: Limited, as per airline policy<\/li>\n<\/ul>\n<p data-start=\"291\" data-end=\"558\">\n<p style=\"text-align: justify;\">Any excess baggage fees are the sole responsibility of the client. Additionally, Vietnamese regulations require that all suitcases must have a <strong data-start=\"434\" data-end=\"452\">locking device<\/strong> attached. Failure to comply may result in airport staff refusing to load the luggage onto the aircraft.<\/p>\n<p data-start=\"560\" data-end=\"636\" data-is-last-node=\"\" data-is-only-node=\"\"><strong data-start=\"560\" data-end=\"569\">Note:<\/strong> The above baggage allowance does not apply to <strong data-start=\"616\" data-end=\"635\">budget airlines<\/strong>.<\/p>\n\n\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-1699395218 > .col-inner {\n  padding: 15px 15px 15px 15px;\n}\n<\/style>\n\t<\/div>\n\n\t\n\n\t<div id=\"col-365503969\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t<div class=\"is-border\"\n\t\tstyle=\"border-radius:25px;border-width:1px 1px 1px 1px;\">\n\t<\/div>\n\t\t\t\n\n<h2>6. Insurance<\/h2>\n<p><p style=\"text-align: justify;\">Viet Vision MICE\u2019s tour packages do not include <strong data-start=\"47\" data-end=\"99\">Vietnam Life Tourist Accident\/Casualty Insurance<\/strong>, and no form of insurance is covered in our packages or customized excursions. We strongly recommend that clients obtain comprehensive travel insurance from their country of origin before their trip.<\/p>\n\n\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-365503969 > .col-inner {\n  padding: 15px 15px 15px 15px;\n}\n<\/style>\n\t<\/div>\n\n\t\n\n\t<div id=\"col-919406095\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t<div class=\"is-border\"\n\t\tstyle=\"border-radius:25px;border-width:1px 1px 1px 1px;\">\n\t<\/div>\n\t\t\t\n\n<h2>7. Complaints and Claims<\/h2>\n<p style=\"text-align: justify;\">If you are dissatisfied with any service provided by Viet Vision MICE, please inform your local tour guide or travel advisor immediately to help prevent similar issues during your trip.<\/p>\n<p style=\"text-align: justify;\">For any complaints or compensation claims, you must notify us in writing via email, regular mail, or fax <strong>within 15 days<\/strong> after your tour ends. Your claim must include relevant receipts and supporting evidence. Viet Vision MICE will not be responsible for any claims submitted beyond this <strong>15-day period<\/strong>.<\/p>\n\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-919406095 > .col-inner {\n  padding: 15px 15px 15px 15px;\n}\n<\/style>\n\t<\/div>\n\n\t\n\n\t<div id=\"col-1137913529\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t<div class=\"is-border\"\n\t\tstyle=\"border-radius:25px;border-width:1px 1px 1px 1px;\">\n\t<\/div>\n\t\t\t\n\n<h2>8. Communications<\/h2>\n<p>You can contact <strong data-start=\"16\" data-end=\"36\">Viet Vision MICE<\/strong> through the web form at <a href=\"https:\/\/www.vietvisionmice.com\/en\/\" target=\"_blank\" rel=\"noopener\">https:\/\/www.vietvisionmice.com\/en\/<\/a>, email, fax, or phone. If you do not receive a response regarding your tour status within <strong data-start=\"178\" data-end=\"190\">48 hours<\/strong> after submitting a request for booking, modification, or cancellation, please reach out to our customer service center at <a href=\"https:\/\/www.vietvisionmice.com\/en\/contact-us\/\" target=\"_blank\" rel=\"noopener\" data-start=\"315\" data-end=\"337\" data-is-only-node=\"\">Contact form<\/a> immediately to ensure your inquiry is handled in accordance with our Terms and Conditions.<\/p>\n\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-1137913529 > .col-inner {\n  padding: 15px 15px 15px 15px;\n}\n<\/style>\n\t<\/div>\n\n\t\n\n\t<div id=\"col-666050957\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t<div class=\"is-border\"\n\t\tstyle=\"border-radius:25px;border-width:1px 1px 1px 1px;\">\n\t<\/div>\n\t\t\t\n\n<h2>9. Liability &amp; Responsibility<\/h2>\n<ul>\n<li data-start=\"37\" data-end=\"349\">Viet Vision MICE provides tour information and booking services for Vietnam tours, sourcing travel details and services from carefully selected hotels, airlines, and tour operators. However, we are not responsible for any errors, omissions, or inaccuracies in information provided by third-party suppliers.<\/li>\n<li data-start=\"351\" data-end=\"571\">Viet Vision MICE is not liable for any negligence, fraud, itinerary changes, cancellations, or equipment failures caused by independent service providers or any other parties not directly owned or controlled by us.<\/li>\n<li data-start=\"573\" data-end=\"1164\">We are also not responsible for any loss, injury, or damage to persons or property, as well as itinerary modifications or cancellations resulting from circumstances beyond our control. These may include but are not limited to weather conditions, fires, mechanical failures, government actions, wars (declared or undeclared), civil disturbances, strikes, theft, epidemics, quarantines, customs or medical regulations, terrorist activities, or other unforeseen events. Additionally, we do not assume liability for any extra costs incurred by travelers due to these circumstances.<\/li>\n<li data-start=\"1166\" data-end=\"1354\">Clients are solely responsible for complying with customs regulations, and Viet Vision MICE is not liable for the theft or loss of personal belongings due to customer negligence.<\/li>\n<li data-start=\"1356\" data-end=\"1610\">We reserve the right to substitute hotels, flights, or cruises, alter itineraries, or cancel tours before departure. If a tour is canceled before it begins, Viet Vision MICE will issue a full refund of any payments received from the client.<\/li>\n<li data-start=\"1612\" data-end=\"2062\">Many of our tour packages involve activities that require caution, such as boarding boats, climbing hills, or entering tombs and caves. While our representatives will provide guidance and assistance, participation in these activities is at the client\u2019s own risk. Viet Vision MICE, its employees, and agents are not responsible for any incidents occurring after they have taken reasonable precautions and provided necessary instructions.<\/li>\n<li data-start=\"2064\" data-end=\"2198\">We reserve the right to amend or revoke these terms and conditions, in whole or in part, at any time with or without prior notice.<\/li>\n<\/ul>\n\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-666050957 > .col-inner {\n  padding: 15px 15px 15px 15px;\n}\n<\/style>\n\t<\/div>\n\n\t\n\n\t<div id=\"col-459681862\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t<div class=\"is-border\"\n\t\tstyle=\"border-radius:25px;border-width:1px 1px 1px 1px;\">\n\t<\/div>\n\t\t\t\n\n<h2>10. Modification or Discontinuance of Service<\/h2>\n<p>Viet Vision MICE reserves the right to modify or terminate services for clients who engage in illegal or inappropriate behavior toward its employees or agents. This includes conduct that is obscene, racially offensive, or of a sexual nature.<\/p>\n\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-459681862 > .col-inner {\n  padding: 15px 15px 15px 15px;\n}\n<\/style>\n\t<\/div>\n\n\t\n\n<\/div>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-1265900071\" class=\"col medium-2 small-12 large-2\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":7,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-13974","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.vietvisionmice.com\/en\/wp-json\/wp\/v2\/pages\/13974","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.vietvisionmice.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.vietvisionmice.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.vietvisionmice.com\/en\/wp-json\/wp\/v2\/users\/7"}],"replies":[{"embeddable":true,"href":"https:\/\/www.vietvisionmice.com\/en\/wp-json\/wp\/v2\/comments?post=13974"}],"version-history":[{"count":1,"href":"https:\/\/www.vietvisionmice.com\/en\/wp-json\/wp\/v2\/pages\/13974\/revisions"}],"predecessor-version":[{"id":14426,"href":"https:\/\/www.vietvisionmice.com\/en\/wp-json\/wp\/v2\/pages\/13974\/revisions\/14426"}],"wp:attachment":[{"href":"https:\/\/www.vietvisionmice.com\/en\/wp-json\/wp\/v2\/media?parent=13974"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}